GENERAL
We are in the process of getting the Halal Certification and we currently source all our ingredients from halal-certified suppliers.
If you would like to make reservations for dinner, kindly fill in these information and send it to us via DMs or WhatsApp:
- Outlet name:
- Indoor/Outdoor/No preference:
- Name:
- Contact Number:
- No. of pax:
- Date & Time:
Unfortunately, we currently have a 20km radius limit to ensure our items are not damaged from a long journey! We’ll try our very best to expand in the near future - in the meantime, feel free to visit our outlets to dine-in or takeaway!
Applicable delivery charges will depend upon the location of the delivery address. You can check the delivery charges for your order during checkout.
You can now order all your The Layer’s favourites for self-pick up or delivery online via this link. We are currently only accepting same day delivery orders online. For pre-orders on other days, you may directly contact our outlets’ and they will further assist you.
You can check out our Careers page and fill out the form if necessary.
Hi there! Thank you for asking - our menu is viewable over here.
If you’re looking for something that requires less oil, we suggest the Chicken Pandan Leaf & Carbonara Pasta.
- TL Kota Bharu: 12.30PM to 12AM
- TL S.U.K: 7.30AM to 12AM
- TL Dusun Raja: 12PM to 11.15PM; SATURDAY; 12PM to 11PM (Closed Sunday & Monday)
We have 3 locations across Kelantan, Kota Bharu (Jalan Hulu Pasar, Jalan Sultanah Zainab, and Jalan Dusun Raja).
Hi there, thanks for reaching out! Here are our outlets’ contact numbers;
- TL Bandar Kota Bharu: +60 18-226 5950
- TL S.U.K, Kota Bharu: +60 18-262 5950
- TL Jalan Dusun Raja: +60 18-226 5950
We definitely have WiFi at all our outlets! You can just ask any of our friendly staff for the password.
Psstt: we can't live without them too!
CAKES/DESSERTS
You can order our whole cakes from this link and the respective PIC will get back to you. Do take note that most whole cakes are only made to order and will require 3 days to prepare!
For urgent whole cake orders, you may opt for our Turkish Indulgence, Lotus Biscoff Cheesecake or Pandan Gula Melaka Cake - while availability lasts.
All cakes are made using fresh ingredients, The Layers strongly recommend to consume the cake within the same day of purchase.
CAKES, CUPCAKES & LOAVES WITH ICING- Consume within 5 days of delivery/collection.
- Keep chilled, wait 10 mins to consume after removing from chiller.
- Consume within within 5-7 days of delivery/collection.
- Store in room temperature (refrigerating will dry it out).
- 3 inch round – 1 person (mini petite)
- 5 inch round – 2 to 3 persons (regular petite)
- 6 inch round – 6 to 8 persons
- 9 inch round – 10 to 12 persons
- 12 inch round/square – 18 to 20 persons
Of course! We love to bake 2 to 3 tier cakes; please drop us an email and share your design ideas with us at orders@thelayers.my
Please keep the cake to chiller within 30 minutes to avoid melting and maintain the quality of the cake. All cakes must be kept refrigerated (2°c – 6°c) at all times before serving.
We sell cakes by the slice in our cafes – if you’re early enough, you may get the entire cake. To avoid disappointment, it’s best to place an order at least a day in advance.
All The Layers cakes are 8inch – 9inch in diameter. The Layers cakes (1 recipe) are available in standard round or square shape only.
If you are looking for customized size cake, you may contact us through Whatsapp to place order. Please be noted that the bakery needs at least 3-7 days to process your order.
The Layers cakes are not vegetarian/vegan friendly though we have 1 eggless cake - Oreo Cheesecake. The Layers cheesecakes’ base uses biscuits or cookies and generally butter is used and it may contain eggs and milk.
All cheesecakes may contain fish-based gelatin and will not be suitable for vegetarian dietary.
We can't guarantee that all special requests can be fulfilled, with the limited time period and available materials taken into consideration, but we will definitely try our best! Do let us know about your requests at WhatsApp text on our hotline.
Sometimes the cake you have received may differ from what was shown on our website. The photos on display are for illustration purposes, so do take the lighting and photo editing used into consideration.
And also, the cakes would not look exactly the same as they are all handmade by our bakers.
Our cakes/desserts are packaged in a paper box. In an effort to be more environmentally friendly, we do not have large carrier bags available.
The cake / cupcake box is tied with a silk ribbon for you to carry, or may we suggest that you bring along a large paper bag or recyclable bag from home!
WHAT IS THE LAYERS’S COFFEE?
Hi there! For espresso based coffee, we’re currently using a single origin beans. In rotation at the moment are beans proudly sourced from Brazil & Guatemala.
ORDER
Yes, you can write a simple message on the cake upon request. Please provide your message at the "Special instructions" field.
Yes, a knife will be provided for all cake orders. You may request for the number of candles at the "Special instructions" field too.
PAYMENT, CANCELLATION, REFUND
The Layers accepts both debit/credit cards (Visa & Master), FPX, E-Wallet (TnG, GrabPay, Maybank, Boost, Shopee and etc.)
No cancellation and changes allowed if the order has been full prepared. In the event that cancellation is needed, the order will still be chargeable at the full price.
Once orders have been processed, refunds or changes to the orders will not be possible.
You will see an error message if the transaction was unsuccessful. Your credit card will not be charged if the transaction was unsuccessful. In this event, do take note of the error message and notify The Layers office via email feedback@thelayers.my for investigation purposes.
Please make sure to check the items upon delivery as once the items have been collected The Layers won't be able to take responsibility for any damage.
If the items are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please reach out to Customer Service team at feedback@thelayers.my.
The Layers outlet staff will contact you to cancel the order and Customer Service will be in touch soon for refund details and arrangement.
CAFÉ SUPPLIERS
Yes. We do supply cakes to café suppliers all over the East Coast of Malaysia. We have special prices for our suppliers. Please contact us through WhatsApp or email at supplier@thelayers.my for more information.